Frequently Asked Questions
Everything you need to know about your next jewelry essential.
What materials do you use in your jewelry?
We use high-quality materials including 14k solid gold, sterling silver, gold vermeil, and ethically sourced diamonds and gemstones.
How should I care for my Mejuri pieces?
To maintain shine, store your jewelry in a dry place and clean it gently with a soft cloth. Avoid contact with harsh chemicals, perfumes, and lotions.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that personalized or engraved pieces are final sale.
Do you offer a warranty on your products?
Yes, we provide a two-year warranty on all jewelry to cover any manufacturing defects, ensuring your pieces stand the test of time.
When will my order ship?
Standard orders typically process within 1-2 business days. Shipping times vary by location, but you will receive a tracking number as soon as your package departs.
Does Mejuri offer sustainable packaging?
We are committed to sustainability and use recycled or recyclable materials for our packaging whenever possible to minimize our environmental footprint.